Refund & Cancellation Policy

Last updated: July 21, 2026

This policy explains how PageDuo (operated by PageDuo Inc.) bills, cancels, and refunds paid plans and one-time purchases. It supplements our Terms of Service.

1. Plans and billing

PageDuo offers a free tier and paid plans (Pro, Max, Ultra), billed monthly or annually in US dollars through our payment providers. Recurring subscriptions renew automatically at the end of each billing period until you cancel. Prepaid passes (where offered) grant access for a fixed term and do not auto-renew. One-time token packs add AI usage to your workspace balance and are a single charge, not a subscription.

2. Cancelling a subscription

You can cancel any time from Settings → Plan & Usage. Cancellation stops the next renewal; your plan stays active until the end of the period you already paid for, then reverts to the free tier. We do not charge a cancellation fee.

3. Refunds

• 14-day satisfaction window. If you are not satisfied with a new paid subscription, contact us within 14 days of the charge and we will refund that charge, provided the AI usage on the plan has not been substantially consumed.
• Accidental or duplicate charges. We refund duplicate charges and charges made in obvious error in full.
• Service failure. If a paid feature was unavailable for a sustained period due to our fault, contact us and we will make it right with a refund or credit.
• Renewals. Because you can cancel before a renewal, renewal charges are generally non-refundable — but if a renewal caught you off guard and the new period is largely unused, contact us and we will consider a pro-rated refund in good faith.
• Token packs. Token packs are consumable digital goods. Unused packs can be refunded within 14 days of purchase; once the tokens have been substantially used they are non-refundable, except where required by law.

4. How to request a refund

Email [email protected] from your account email with the approximate date and amount of the charge. We respond within two business days and process approved refunds to your original payment method, typically within 5–10 business days depending on your bank or provider.

5. Chargebacks

If something looks wrong on your statement, please contact us first — we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in suspension of the account pending resolution.

6. Statutory rights

Nothing in this policy limits refund or cancellation rights you have under the consumer law of your country.